Refund policy

We hope you enjoy your order from The White Tea Company. If there is a problem with your order, please contact us at admin@thewhiteteaco.com.

Returns

For hygiene and food-safety reasons, opened tea or other opened consumable products cannot be returned.

If an eligible item is unopened and you wish to return it, please contact us before sending anything back so we can provide the appropriate instructions.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where appropriate, photographs so we can help resolve the issue.

Refunds

Approved refunds will be returned to the original payment method.

Nothing in this policy affects your statutory rights.